30 days money back guarantee

Free shipping within New Zealand

2 year guarantee on all products

Warranty Policy

Warranty Policy

Thank you for shopping at AvelaLights Auckland (part of Arture Commerce LLP). We are committed to delivering high-quality lighting products and excellent customer service. This Warranty Policy complies with applicable New Zealand consumer protection laws, including the Consumer Guarantees Act 1993.

1. Consumer Guarantees

All products purchased from avelalights-auckland.com are covered by the consumer guarantees under New Zealand law. These guarantees ensure that the products you receive are of acceptable quality, match the description, and are fit for purpose.

If your item is faulty or not as expected, you are entitled to a repair, replacement, or refund depending on the nature of the issue and within a reasonable timeframe.

2. Conditions for Warranty Claims

To make a warranty claim, please ensure the following:

  • The defect is reported as soon as reasonably possible after discovery.
  • Proof of purchase (e.g., order confirmation or receipt) is provided.
  • The issue is not caused by misuse, neglect, improper installation, or unauthorized modifications.

3. How to Submit a Warranty Claim

To initiate a warranty claim, please contact our customer support team:

Include a detailed explanation of the issue and attach photos or videos if relevant. We aim to respond within 3 business days (Monday to Friday, NZST).

4. Available Remedies

If your item is determined to be faulty or not in accordance with consumer guarantees, we will offer one of the following remedies at no cost:

  • Repair – We will repair the item if practical.
  • Replacement – If repair is not feasible, we will provide a replacement item.
  • Refund – If neither repair nor replacement is possible within a reasonable period, you may receive a partial or full refund.

5. Return Shipping

If your claim is accepted, AvelaLights Auckland will cover return shipping costs for repairs or replacements. If the item is not faulty or was damaged due to improper use, shipping fees may apply.

6. Limitations

This policy does not cover damages resulting from misuse, unauthorized modifications, accidental breakage, or normal wear and tear. It also does not cover indirect or consequential losses unless required by law.

7. Contact Information

For further questions or support, you can contact us through:

Email: info@avelalights-auckland.com
Contact Page: https://avelalights-auckland.com/pages/contact