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Payment Policy

Payment Policy

At AvelaLights Auckland (part of Arture Commerce LLP), we strive to make your shopping experience as smooth and secure as possible. Below are the details regarding the payment methods we accept and other relevant payment-related information.

Accepted Payment Methods

We accept the following payment methods for your convenience:

  • Apple Pay
  • Google Pay
  • PayPal
  • Visa
  • Mastercard
  • Maestro
  • American Express

Secure Transactions

Your security is our top priority. All transactions are processed securely using industry-standard encryption to protect your personal and payment information. We do not store your credit card information on our servers.

For further details on how we handle your personal data, please refer to our Privacy Policy.

Payment Confirmation

Once your payment has been successfully processed, you will receive an order confirmation email. This email will contain the details of your purchase and a confirmation that the payment has been received.

Failed or Declined Payments

If your payment is declined, please ensure that all the information provided is correct, including your billing address and card details. If the issue persists, we recommend contacting your bank or card issuer for further assistance.

Currency

All transactions on our website are processed in NZD (New Zealand Dollar). If you are purchasing from another country, your bank or card provider may charge a conversion or foreign transaction fee.

Payment Disputes

If you believe there is an issue with a charge, please contact us immediately at info@avelalights-auckland.com. We will investigate and work with you to resolve the matter as quickly as possible.

Contact Information

If you have any questions or concerns regarding our payment process, feel free to reach out to us at the following details:

Company Name: Arture Commerce LLP
Chamber of Commerce Number: OC456099
Registered Address: 32 Kinburn Street, London, SE16 6DE, United Kingdom
Email Address: info@avelalights-auckland.com

Customer Service Opening Hours:

We are available to assist you during the following times (NZST, UTC+12):
Monday to Friday: 09:00 – 17:00
Saturday and Sunday: Closed

For more information, please visit our:
FAQ Page | Contact Page | Order Tracking Page